RTFM

Privacy Policy

Last Updated: January 2025

This Privacy Policy describes how RTFM.GG ("we," "our," or "us") collects, uses, and protects your information when you use our AI-powered gaming assistant mobile application (the "Service").

Important: We are committed to protecting your privacy and being transparent about our data practices. This policy explains what data we collect, how we use it, and your rights regarding your personal information.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

  • Email address: Used for account identification and communication
  • Account creation date: For account management purposes
  • Authentication provider: Whether you signed up via email, Google, or Apple
  • User preferences: Theme settings, notification preferences, sound and haptic settings

1.2 Gaming Data

To provide personalized gaming assistance, we store:

  • Game library:Games you've added to your personal collection
  • Chat messages: Your conversations with our AI assistant
  • Voice messages: Audio recordings you send (processed and then deleted)
  • Images and screenshots: Gaming images you share for analysis
  • Usage statistics: Number of messages, games added, and app usage patterns

1.3 Technical Information

We automatically collect certain technical data:

  • Device information: Device type, operating system, app version
  • Usage analytics: App crashes, performance metrics, feature usage
  • Network information: IP address, connection type (for service optimization)
  • Push notification tokens: For sending notifications (if enabled)

1.4 Third-Party Authentication Data

When using Google or Apple Sign-In, we receive:

  • Basic profile information: Name, email address, profile picture (if available)
  • Authentication tokens: Secure tokens to verify your identity

2. How We Use Your Information

We use the information we collect to operate, maintain, and improve the Service, personalize your experience, deliver AI-generated gaming assistance, communicate with you about your account, and ensure the security and reliability of the Service.

3. Third-Party Services and Data Sharing

3.1 AI Processing

Google Gemini AI:Your messages and images are sent to Google's Gemini AI service to generate gaming assistance. This data is processed according to Google's privacy policy and is not stored permanently by Google for training purposes.

3.2 Game Information

RAWG Games Database: Game search queries are sent to RAWG.io to retrieve game information. No personal data is shared with RAWG.

3.3 Cloud Infrastructure

Google Firebase: We use Firebase for:

  • User authentication and account management
  • Cloud data storage and synchronization
  • Analytics and crash reporting
  • Push notifications
  • File storage for images and media

3.4 Authentication Providers

  • Google Sign-In: Handles Google account authentication
  • Apple Sign-In: Handles Apple ID authentication

3.5 App Store Services

Subscription billing and management are handled by Apple App Store and Google Play Store according to their respective privacy policies.

Data Sharing Policy: We do not sell, rent, or trade your personal information to third parties for marketing purposes. Data is only shared with the service providers listed above as necessary to operate the Service.

4. Data Storage and Security

4.1 Data Storage

  • Local Storage: Some data is cached locally on your device for offline access
  • Cloud Storage: Account data and game library are stored in Google Firebase servers
  • Geographic Location:Data is primarily stored in Google's data centers

4.2 Security Measures

  • Data encryption in transit and at rest
  • Secure authentication protocols
  • Regular security audits and updates
  • Access controls and monitoring
  • Automatic logout after periods of inactivity

4.3 Data Retention

  • Account data: Retained while your account is active
  • Chat messages: Stored indefinitely unless you delete them
  • Voice messages: Processed immediately and deleted after transcription
  • Analytics data: Aggregated and anonymized after 26 months
  • Deleted accounts: Data removed within 30 days of account deletion

5. Your Privacy Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Delete your account and associated data
  • Portability: Export your data in a structured format
  • Restriction: Limit how we process your data
  • Objection: Object to certain types of processing
  • Withdraw consent: Revoke consent for data processing

5.1 How to Exercise Your Rights

You can exercise these rights through:

  • In-app settings: Manage preferences, delete messages, export data
  • Account deletion: Delete your entire account through the app
  • Contact us: For specific requests or questions

5.2 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and how it's used.

5.3 European Privacy Rights (GDPR)

If you are in the European Union, you have rights under the General Data Protection Regulation, including the right to lodge a complaint with a supervisory authority.

6. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information during such transfers.

8. Cookies and Tracking

As a mobile application, we do not use traditional web cookies. However, we do use:

  • Local storage: To cache data and preferences on your device
  • Analytics SDKs: To understand app usage and improve performance
  • Crash reporting: To identify and fix bugs

You can control some of this data collection through your device settings or app preferences.

9. Push Notifications

We may send push notifications to inform you about:

  • New features or updates
  • Account-related information
  • Service announcements

You can disable push notifications at any time through your device settings or app preferences.

10. Data Breach Notification

In the event of a data breach that affects your personal information, we will:

  • Notify affected users within 72 hours of discovery
  • Provide details about what information was involved
  • Explain steps we're taking to address the breach
  • Offer guidance on protective measures you can take

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you through the app or via email for significant changes
  • Provide a summary of key changes

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on the following legal bases:

  • Contract performance:To provide the Service you've requested
  • Legitimate interests: To improve our Service and prevent fraud
  • Consent: For marketing communications and optional features
  • Legal obligation: To comply with applicable laws and regulations

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: support@rtfm.social